GENERAL TERMS AND CONDITIONS OF SALE
Company
Our website www.ombresetfacettes.com is managed by Laurent Boulloche
– OMBRES ET FACETTES
– SAS (simplified joint-stock company)
– Capital: 10000 euros
– Siren Code: 538 608 167 APE Code 274 OZ
– VAT ID: FR65538608167
– Rate: 20%
– Address: 10 Rue de l’Industrie 41220 SAINT LAURENT NOUAN
– Telephone: +33 (0) 0611806270
– Email address: contact@ombresetfacettes.com
– The publication director is Laurent BOULLOCHE, as a company founder
– The data controller is Laurent BOULLOCHE.

Intellectual Property
– All the components of the website framework (photos, images, logos, flash animations®, modelled elements, etc.), as well as the technological components (software creations, administrative back office, services offered, etc.) are protected by Copyright and are the exclusive property of their respective creators, except in specific cases in which said rights have been fully or partially assigned to OMBRES ET FACETTES.
– The content of the website (texts, articles, etc.) is the exclusive property of its creators, and cannot be reproduced or used without their permission. OMBRES ET FACETTES only authorises the reproduction of extracts of its articles via the RSS feeds on its websites. In accordance with the provisions of Article L. 122-4 of the French Intellectual Property Code, any partial or total reproduction of website content is prohibited in any form (reproduction, embedding, distribution, inline linking and framing, etc.). Direct links to downloadable files (in any format) on our website are also prohibited.
If you wish to link to our website, please contact OMBRES AND FACETTES before any setting up any links pointing to our website or its contents.
– Any text from external sources has been reproduced with the implicit or explicit permission of its creators. As such, reference is made to the respective sources and authors on the website.

Status of links and content
External links
The links on the website (direct links, permalinks, partner links, etc.) redirect the user to websites for which the content is the responsibility of the publishers of said websites. OMBRES ET FACETTES cannot be held responsible for the content of these websites under any circumstances. As we attach particular importance to the legality of the content of the websites to which our links point, we ask that you inform us of any content that may seem unlawful on the websites to which we have set up links.
Content
The content of the websites published by OMBRES ET FACETTES has been created with the greatest care. As such, no illegal or defamatory content is distributed therein. In addition, they do not include anything that can be considered as “misleading advertising” within the meaning of Articles 121-1 et seq. of the French Consumer Code.

Advertisements on the websites
Advertisements may appear on our websites. They may come from external sources (third-party affiliate management platforms, Google® ads, etc.) or be managed by our own advertising department. OMBRES ET FACETTES cannot be held responsible for the “misleading or aggressive” nature of advertisements from external sources.
With regard to advertisements managed by OMBRES ET FACETTES, it reserves the right not to carry advertising of a clearly misleading nature within the meaning of Articles 121-1 et seq. of the French Consumer Code.

Information Technology and Freedom
In accordance with Recommendation no. 2005-284 from the CNIL, this website has not been the subject of a specific declaration. However, all present or future data processing with regard to this website has been or will be declared to the CNIL.
The aforementioned processing conforms to the NS48 of 07/06/2005 published by the National Commission on Informatics and Liberty (CNIL). You can find the full details in our “data protection” section.
In accordance with Articles 38 and 40 of Law no. 2004-801 of 06/08/2004, you have the right to access, rectify and erase your personal data.
This right can be exercised online by sending an email to contact@ombresetfacettes.com or by mail to the following address:

OMBRES ET FACETTES
10 Rue de l’Industrie
41220 SAINT LAURENT-NOUAN
FRANCE

Exercising your right to access (right cannot be exercised in person)
Before we send your personal data, please provide us with proof of your identity. If you are not able to prove your identity, we reserve the right to refuse to send your personal data.
In accordance with Decree 2007-451 of 25/03/2007, your request will be processed within a maximum of 2 months, subject to its rightful nature. You will be charged a fixed sum no higher than the cost of document reproduction following your request.
Regarding the rights to rectification and erasure: the preconditions are identical to the preconditions for the right to access.


Data protection and Privacy policy
A specific section dedicated to our data protection and privacy policy has been written to this effect. You can consult in on our websites by clicking on the “data protection” section.


Hosting
All our websites are hosted on the servers of the following company:
– OVH (http://www.ovh.com)
2 Rue Kellermann BP 80157 – 59100 Roubaix
Tel: +33 (0) 9 72 10 10 07

Customer service
The ‘OMBRES ET FACETTES’ customer service can only be reached by email at contact@ombresetfacettes.com or by phone at +33 (0) 782779905 at the following times: Monday to Friday 9:00 to 17:00.
Given the large number of calls received, requests are ranked and processed in order of priority. Non-urgent calls are processed within a maximum of 48 hours.

Contact
You can contact us at contact@ombresetfacettes.com for any inquiries, or use the same address to exercise your right to access.

Protection of www.ombresetfacettes.com website data
Preamble
This policy lays out how we process the information we collect about you when you visit our website.
Protecting our users’ privacy and personal data is of the utmost importance to us.
We also attach a great deal of importance to protecting your privacy and your personal data in how we create, organise and implement our online and offline activities. In order to ensure maximum protection with respect to the personal data we process, our websites and the entities managing them will comply with the principles set out in:
• The OECD Council Recommendation regarding the Guidelines on the Protection of Privacy and Transborder Flows of Personal Data (C(80)58/FINAL).
• European Directive 95/46/CE on the protection of personal data
• French Law no. 78-17, modified by Law no. 2004-801 of 06/08/2004 (known as the Data Protection Act) and its implementing decrees

Website administration
The website you are currently visiting www.ombresetfacettes.com is managed from our head office in France.

Link status
The specific practices described in this privacy policy statement relate only to the aforementioned website. External links to other bodies/entities connected to OMBRES ET FACETTES may be on our websites for editorial, partnership, advertising and payment purposes, etc. Please note that we are not responsible for the privacy policies and content of external websites.
As such, we recommend that you review the privacy policy statements of other bodies/entities when you visit their website(s). Nevertheless, we do our utmost to study the content of the websites of our partners and advertisers before any collaboration.

Information on data use and collection (automatically collected information)
You can visit our website without disclosing any personal information. However, some services require the collection and retention of a number of automatically recognised elements. This data is collected by way of cookies intended to improve our services, which can be used also for compiling statistics. A cookie is a piece of data sent to your browser from a website and stored on your hard drive.
Cookies are used in the private areas of our websites (for registered users); they are used to save the visitor’s password so that they do not have to re-enter it each time they visit. These cookies may include the following information:
– IP address
– Various information requested during registration: Username, Last name, First name, Email address, Date of birth, etc.
– If the user checks the “remember username and password” box, these two elements are coded and added to the “cookie”.
– If a registered user of one of our private areas returns to the website without logging in, the elements in the “cookie” allow the website to recognise them (unless they has manually deleted the cookies, in which case the server will automatically generate a new cookie).
Please note that you can configure your browser to block these “cookies”. For specific instructions for your browser, please consult the help section.

Collection and use of voluntary data
Registration is not mandatory for our website. You can view it even if you do not want to register or provide personal information, but you will not be able to make online purchases, receive newsletters by email, or contact us electronically. We respect your wishes, and will never collect personal data about you without your explicit consent.
If we collect the data that you provide during the creation of your private areas, by way of orders, surveys, contests or other forms, as well as via the emails you send us, we can extract anonymous information and combine it with other information.
This information, which can only be used and analysed in an aggregated form, helps us to better understand certain trends and usage patterns. It is never processed on an individual basis. If you do not want the information related to your transaction to be used in this way, you can either disable your cookies or stop the registration process at the request stage.
All data processing relating to our customers and prospective customers using our website is in compliance with Simplified Standard no. 48 of 07/06/2005, published by the CNIL. For more detail regarding this processing (recipients, purpose, retention period, processed data), please click here.
This data processing has been implemented by our data controller, whose details can be found in the “legal notices” section.

Protection of minors’ data
Our website is reserved for the use of adults. Any data collection to be carried out in relation to minors must be subject to parental consent, with the ability to oppose any processing of said data.
However, any adult with parental authority may allow their minor child to use our website and the associated services, for which they take responsibility.

Visitor freedom of choice
We collect the personal data that is provided voluntarily when you use our services. You can choose to create a private area on our websites and receive promotional or marketing information from us or our partners by choosing the desired options at the time of your registration.
Our registration process respects the principle of Active Opt-In or Double Opt-In and always requires voluntary action on your part. If you choose to register or order, the information you provide will be available to the staff of our entities, as well as to authorised third parties who will use it for event management purposes.
If you no longer wish to receive promotional or marketing information from us or our partners, simply let us know by email as mentioned in the “legal notices” section or by using the unsubscribe link provided at the bottom of each newsletter.
We also provide you with several ways to contact us in order to exercise your rights or to express your wish to provide us with personal data, for example (non-exhaustive list):
– Checking a box on the website where the data is collected (Active Opt-In)
– Confirming your voluntary choice by email (Double Opt-In)
– Placing order in accordance with the provisions of the Law on Confidence in the Digital Economy (LCEN)
– Sending an electronic message
– Sending postal mail
– Calling a telephone number

Confidentiality and security
We are committed to protecting the quality and integrity of your personal information. The security technology and policies implemented by us and our technical service providers protect our users’ personal data against unauthorised access, misuse, alteration, malicious or accidental destruction and unintentional data loss.
We are constantly improving our security procedures as technology evolves to maintain the highest level of protection. On our website, the transfer of your personal data is secured according to various protocols guaranteeing the highest degree of protection, in line with existing technology and the category of personal data transferred:
Category 1: primary personal data (name, email, contact information, etc.)
Category 2: other personal profile data (description, hobbies, interests, etc.)
Category 3: identifiers (credit card number, private area identifiers, etc.)
All our employees, subcontractors and authorised third parties who have access to the data or are associated with its processing are required to respect the confidentiality of the personal data of our visitors, customers and prospective customers.
We guarantee that your personal data will not be communicated to institutions or governmental authorities, except where required by the law or regulations.

Self-assessment
In order to maintain the highest standard of protection with respect to the personal data we hold about our visitors, customers and prospective customers, we undertake regular self-assessments. This self-assessment is carried out by the controller and covers both technical and organisational measures.
It also covers the regular contact we have with our subcontractors, partners and authorised third parties regarding their data protection policies.

Right to access, rectification and erasure
In accordance with Articles 38 et seq. of amended Law no. 78-17, you have the right to access, rectify and erase data concerning you.
Regarding the right to access:
Before sending you personal data, we ask that you provide us with proof of your identity.
If you are not able to prove your identity, we reserve the right to refuse to send your personal data.
We strive to respond to these requests in a timely manner.
Regarding the rights to rectification and erasure:
the preconditions are identical to the preconditions for the right to access.

Notification of changes
The creation of new services on our websites may require changes to this data protection policy. We will notify you of said changes in this section. We will also declare these modifications to the CNIL if required.

Contact
If you have any questions regarding our data protection policy, please contact us in one of the ways provided in our “legal notices” section.


T&Cs for the www.ombresetfacettes.com website

Preamble
You are currently connected to one of the websites managed by OMBRES ET FACETTES. The purpose of this document is to inform you about OMBRES ET FACETTES and its general terms and conditions for online sales (Contractual Conditions).
Please read the following provisions carefully, because they constitute an electronic contract establishing the general terms and conditions of sale for the OMBRES ET FACETTES online store.
Double-clicking after completing your order form constitutes confirmation and will be deemed irrevocable acceptance of these Contractual Conditions once your order has been confirmed.
You can therefore only order products and/or services if you agree to all of the terms and conditions laid out below.
Internet users (natural persons with the capacity to contract) are hereinafter referred to as “the parties”, and individually as “the party”.

Definitions
In this contract, each of the following terms corresponds to the definitions listed below:
– “the company”: OMBRES ET FACETTES
– “distance contract”: any contract concerning the order of products and/or services concluded between the company (*) and a customer (*) within the framework of a distance sales and services system organised by the company (*) that, for this contract, uses exclusively the internet until the conclusion of the contract, including the conclusion of the contract itself.
– “customer”: any natural person who, for this contract, is acting individually or as a representative of a legal person and who has the capacity to contract.
– “purchase order”: document that lays out the features of the products ordered by the customer (*) and that must be signed by them with a “double click” (*) to be approved.
– “order”: act whereby the customer agrees to buy products and/or services and the company (*) agrees to deliver and/or provide them.
– “product”: an item sold or service provided by the company.
–”double click”: reiteration of the customer’s approval of the Purchase Order. A completed purchase order that has been approved only once is never taken into consideration without confirmation from the customer. This confirmation can be received by way of a check box accepting the Contractual Conditions or an order confirmation message.

Company
– OMBRES ET FACETTES
– SAS (simplified joint-stock company)
– Capital: 10000 euros
– Siren Code: 538 608 167 APE Code 274 OZ
– VAT ID: FR65538608167
– Rate: 20%
– Address: 10 Rue de l’Industrie 41220 SAINT LAURENT NOUAN
– Telephone: +33 (0) 0611806270
– Email address: contact@ombresetfacettes.com

Purpose
This contract is an electronic distance sales contract with the purpose of defining the rights and obligations of the parties in connection with the sale of products offered by OMBRES ET FACETTES. In this respect it is in compliance with current French regulations, namely:
– Law no. 2004-575, known as the Law on Confidence in the Digital Economy.
– Law no. 2008-3 of 3 January 2008 for the development of competition for the benefit of consumers.
– Recommendation no. 07-02 of the Unfair Terms Commission on internet sales contracts for property
It is also in line with the OECD recommendations for the field of e-commerce.

Protection of minors
Our company attaches particular importance to the protection of minors within the framework of its online business. Although minors can act alone where authorised by law or accepted practice (Art. 389-3 of the French Civil Code), especially for low value purchases, we believe it is essential to verify that the customer has the capacity to contract by any means.
To this end, we may ask any customer placing an order on our website to prove their capacity to contract, in compliance with the obligations of amended Law no. 78-17.
In the event that a purchase is made by a person who does not have the legal capacity to contract, we advise their legal representatives to rescind (cancel) the sale in accordance with Article 1305 of the French Civil Code.

Products
The products offered by OMBRES ET FACETTES are displayed on the websites in French. Any citizens of the European Community and the countries respecting Directive 95/46/EC cannot assert their linguistic ignorance as a reason to cancel the contract.
The products offered for direct sale by OMBRES AND FACETTES are those listed on the www.ombresetfacettes.com website on the day that the user consults said website, subject to availability.
The pictures displayed on the website are a depiction of the products on sale on said website, taking into account the technical limitations of the internet (the internet user’s screen resolution and colours, etc.).
Due to the specific nature of the internet, the company does not guarantee the availability of all products on its website in real time. In the event that one of the products is temporarily or permanently unavailable, the company will inform users via its website or by sending an email to a valid email address provided by the customer. The company will then offer to replace the product ordered with an equivalent product (in terms of quality and price), or offer a credit, or allow you to exercise your right to cancel your order.

Price
The prices of the products may be changed at any time by the company, excluding any sale of a product that has been concluded for the price listed on www.ombresetfacettes.com.
In the event of an obvious typographical error leading to a low price being displayed, the sale may be cancelled, as mentioned in the “Order fulfilment” section.
The prices listed are in Euros (€), shown in the purchase order including all taxes and all costs related to order processing.
Delivery fees are the responsibility of the customer, unless otherwise stipulated during the order process. The different delivery options (along with their fees) are displayed during the order process and specified during the order summary.
The full price must be paid no later than the shipment of the products, unless otherwise specified during the order process and mentioned on the invoice.
In the event of product delivery outside of France, customs duties and formalities are the sole responsibility of the Customer, unless otherwise stated. The Customer therefore undertakes to confirm that the products ordered can be imported to the country of delivery.

Orders and Payment
Any purchase order signed by the Customer by double clicking constitutes irrevocable acceptance that can only be called into question in the specific cases provided for in this contract in the “Right of withdrawal” and “Order fulfilment” sections. Any quotes sent to the customer via email and returned to OMBRES AND FACETTES with the explicit agreement of the customer also constitute irrevocable acceptance.
The order process is in accordance with the provisions of Article 1369-5 of the French Civil Code.
– Any user wishing to confirm their order will have to identify themselves by completing the appropriate form on www.ombresetfacettes.com. This identification is carried out in strict compliance with amended Law no. 78-17, as indicated in our “Data Protection” section.
– Once the content of the order has been checked, alongside the total cost of the order (products ordered, shipping costs, environmental taxes, optional extras), and corrected for any errors, the user will definitively confirm it. This confirmation will constitute the conclusion of the contract.
– The contractual information will be provided in a confirmation email sent to the customer before the end of the withdrawal period, subject to the provision of a valid customer email address that is not subject to any restrictions (professional email address, for example). In this case, the company cannot be held responsible for sending contractual and/or advertising information to a restricted email address.
To pay for the order, the Customer can choose from all payment methods referred to in the order process and displayed on the company website. The Customer guarantees the company that they have the authorisation required to use their chosen payment method during the order confirmation.
For card payments, they will have to provide their card number, according to the type of card, the expiry date and the security code (3-digit number on the back of the card).OMBRES ET FACETTES guarantees that payments are secured by SSL (Secure Socket Layer) encryption so as to protect all payment data as effectively as possible. The company guarantees that the encryption techniques and services used to secure transactions have been authorised in accordance with current legislation.
For card payments, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Customer and the card issuer and between the company and its banking institutions apply, in accordance with Article 132-4 of the French Monetary and Financial Code.
If card is the only payment method, final confirmation of the order occurs as soon as full payment has been made (excluding any special conditions).

Delivery
Delivery time
OMBRES ET FACETTES is not responsible for delivery. Customers bear sole responsibility for the shipment of goods.


Incomplete or non-compliant delivery (due to the carrier)
The package may be damaged or the contents of the package partially or completely stolen.
If you notice such an error, please report it on the carrier’s delivery note and refuse the product by sending it back to us with a damage report (Constat 170 in France). If you become aware of this error after the carrier has departed, please report it by mail to OMBRES ET FACETTES 10 Rue de l’Industrie 41220 SAINT-LAURENT-NOUAN or by phone within a maximum of 72 working hours of receipt of the order.
In accordance with Article 133-3 of the French Commercial Code, it is imperative that you send your claim to the carrier via registered letter with acknowledgement of receipt within 3 days (excluding holidays).

Incomplete or non-compliant delivery (due to the company)
Despite the care taken during the preparation of orders, it is possible that a product may be missing, or that an error occurred during preparation.
If you notice such an error, please notify us as soon as possible, within 72 working hours of receipt of the order if possible. This report can be lodged by email to contact@ombresetfacettes.com or by phone.

Lost package
In the event that a package is lost by one of our carriers, please inform us as soon as possible.
The company will launch an investigation into the services in question.

Right of withdrawal
In accordance with Articles L121-16 and 121-20 of the French Consumer Code, the customer has a period of seven (7) days to exercise their right of withdrawal. This period starts upon receipt of the order by the customer.
To facilitate the processing of their return, the customer can contact the company by email to obtain a return number before resending the order. This condition does not result in the cancellation of the right of withdrawal.
The return shipping costs will be borne by the customer. The products will have to be resent in their entirety, in a condition suitable for resale. It is also recommended that products be returned in their original packaging, using a method that provides shipping guarantees similar to those established during the original product shipment.
You are hereby reminded that this right of withdrawal cannot be exercised for customised products.


Right of cancellation
In accordance with Article L. 121-20-3 of the French Consumer Code, we will provide the maximum estimated delivery date when you place your order. In the event of a delay of more than 7 working days from this delivery date (except in cases of force majeure within the meaning of the law), you will be entitled to declare the cancellation of your order by registered letter with acknowledgment of receipt within a period 60 days from the original delivery date. In this case, we will refund the full amount paid (excluding any return costs) within a maximum of 30 days of receipt of your registered letter with acknowledgment of receipt.

Order fulfilment
The company reserves the right to refuse the order for a “legitimate reason” (as defined by case law), in particular (but not limited to) product unavailability, inability to perform the service, an inappropriate customer request, presumption that the customer does not have the capacity to contract, or manifest intent to harm the company on the part of the customer.
The company also reserves the right to refuse the order in the event of an obvious typographical error leading to a low price being displayed at the time that the order was placed by the customer. In the event of a difference of interpretation concerning the price displayed on the website at the time of the customer’s order, they may request the intervention of a third party, as laid out in the “Applicable law” section.
The order will be fulfilled no more than 20 days from the estimated shipment or service delivery date given at the time of the order, subject to acceptance by the company, or 4 months if the product is not in stock. This manufacturing time is defined on a quote-by-quote basis and is therefore provided for each order.
For estimated times for the different types of services (customisation, etc), please contact us.
An invoice will be automatically sent to the customer when they place their order. It will be sent to the email address provided by the customer during the order process, unless otherwise specified by them.

Guarantee
Contractual guarantee
The customer benefits from a contractual guarantee on the products supplied by the company. This guarantee is displayed on www.ombresetfacettes.com and its duration varies according to the category of products ordered.
Additional guarantee services may be offered depending on the products ordered. Their scope and pricing will be specified during the order process.

Legal guarantee
In accordance with articles L 211-4 et seq. of the French Consumer Code, as well as Articles 1641 and 1648 of the French Civil Code, internet users also benefit from a guarantee allowing them to return defective products that have been delivered.
• Article L211- 4 of the French Consumer Code
The seller is obliged to deliver a good in accordance with the contract and is liable for any compliance issues at the time of delivery.
It shall also be liable for any compliance issues resulting from the packaging, assembly or installation instructions when it is the seller’s responsibility according to the contract or is carried out under its responsibility.
• Article L211-5 of the French Consumer Code
To be in compliance with the contract, the item must:
1 Be fit for the purpose normally associated with such an item and, where appropriate:
– correspond to the description given by the seller and possess the qualities presented to the buyer as a sample or model;
– feature the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or their representative, particularly in terms of advertising or labelling;
2 Or have the features defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, as made known to and accepted by the seller.
• Article L211-12 of the French Consumer Code
Any action resulting from compliance issues shall lapse two years from the delivery of the item.
• Article 1641 of the French Civil Code
The seller is bound by a guarantee against latent defects that make the item sold unfit for its intended use, or which reduce this use to such an extent that the buyer would not have acquired it, or would have paid a lower price, had they been aware of them.
• Article 1648, Paragraph 1 of the French Civil Code
Any action resulting from latent defects must be filed by the buyer within two years of the discovery of the defect.
Responsibility
OMBRES ET FACETTES is responsible for the proper fulfilment of the obligations arising from the distance contract, whether these obligations are to be performed by itself or by subcontractors, without prejudice to its right of recourse against the latter. OMBRES ET FACETTES cannot be held responsible for the non-fulfilment of the concluded contract following the occurrence of an event of force majeure (within the meaning of the law) and in particular in the event of a total or partial strike of the postal services, carriers, and disasters caused by floods or fires. This limitation of liability also applies to the non-fulfilment of said contract due to an unpredictable and insurmountable act on the part of a third party not normally involved in the provision of the services. Regarding the products purchased to satisfy professional needs, OMBRES ET FACETTES will not incur any responsibility for any indirect damage due to this document, including any loss of business, loss of profits, damage or expenses that may occur.
Choosing and buying a product or service is the sole responsibility of the customer. The total or partial impossibility of using the products, particularly because of the incompatibility of the equipment, can give rise to no compensation, reimbursement or call the responsibility of OMBRES ET FACETTES into question, except in the event of a proven latent defect, of non-compliance, of a defect, or if the buyer exercises their right of retraction.

Environmental taxes
Our website may offer electrical and/or electronic products. In accordance with the Decree of 20 July 2005 on electrical and electronic equipment and the disposal of waste from such equipment, the company provides a specific collection system based on the principle of “1 for 1”.
Procedure:
1 You can drop off your electronic and/or electrical products with organisations that offer selective collection: recycling centres, Emmaüs, Envie, etc.
2 The recovery request must be made during your order. The exchange will take place upon delivery of your new equipment.

Personal Information
The information requested from the Customer is necessary for the processing of their order and may be communicated to the company’s contractual partners (accountants, lawyers, etc.). It may also be forwarded to any competent authority for the settlement of disputes between the company and one of its customers.
The customer can consult our “data protection” section for more information on the processing of personal data via the www.ombresetfacettes.com website.
The customer can also exercise their rights of access, rectification and to object according to the methods mentioned in the company’s “Data Protection” and “Legal notices” sections.
“Double Click”, signed order confirmation and proof
The “double click” associated with the customer’s authentication and non-repudiation procedure during the order process and the acceptance of these Contractual Conditions is equivalent to confirmation of the order and conclusion of the contract, like a signed quote, in accordance with the provisions of Article 1369-5 of the French Civil Code.
The computerised records stored on the company’s servers and on the servers of its banking establishments, will be considered rebuttable (refutable) presumptions of the communications, orders and payments between the parties.
Under no circumstances will the company record telephone conversations between a member of the company and any of its customers or prospective customers. In the event that its customer service is subcontracted, the company undertakes to prohibit the partner responsible for the implementation of this service from any such recording, including as part of a “service improvement”.

Document retention and archiving
The archiving of transaction data is carried out using a reliable and durable medium, in accordance with Article 1348 of the French Civil Code.
It is therefore carried out in accordance with the AFNOR Z 42-013 standard concerning the design and operation of computer systems in order to ensure the preservation and integrity of the records stored in these systems.

Entire contract
These general terms and conditions encompass the entirety of the parties’ obligations.
No general or specific conditions communicated by the Customer may be incorporated into these general terms and conditions, except in the case of prior agreement between the parties prior to the conclusion of the contract.
The fact that the company does not take action regarding a breach by the Customer of any of the obligations referred to herein cannot be construed as a future waiver of the obligation in question.
The company reserves the right to adapt or modify these Contractual Conditions at any time. In case of modification, the Contractual Conditions in effect at the date of the order will apply to each order. The company will also store all time-stamped versions of the Contractual Conditions on its servers.

Retention of title
Products delivered to the customer remain the property of the company until the contract has been completely fulfilled. On the other hand, the transfer of risks takes effect from the actual delivery of the products and/or services ordered on the online store.
The documents provided to the customer are governed by the French Intellectual Property Code. They therefore remain the property of the company. It is therefore prohibited to reproduce, transfer, or make use of the documents provided without the consent of the company.

Applicable law
This contract is subject to French law, in accordance with European directives.
This law applies in both form and substance. In the event of a dispute, the companies will endeavour to reach an amicable settlement.
This search for an amicable solution does not affect the guarantee deadlines.
Otherwise, the French courts will have sole jurisdiction, in accordance with the provisions of Articles 46 to 48 of the New French Civil Procedure Code.
Photographs
By signing this contract, the customer consents to the installed and completed product being photographed.
The customer must expressly refuse the photography of the installed and completed product.